Safety Center
Your safety is our priority. Learn about the tools and processes we use to protect you. Last updated: February 4, 2026
Table of Contents
Report an Issue
If you encounter suspicious activity, please report it to us immediately.
Contact Safety Team1. Identity Verification
All users must verify their phone number and email. Owners and high-value renters undergo ID verification to ensure they are who they say they are. This creates a foundation of trust for every transaction.
2. Secure Payments
Never pay cash or wire money outside the platform. Our secure payment system holds your funds until the rental officially begins, protecting you from fraud. Transactions are encrypted and monitored for suspicious activity.
3. Reviews & Ratings
Read reviews from other community members before you rent. Our two-way rating system keeps everyone accountable. Reviews are only possible after a completed rental verification.
4. Emergency Support
In Case of Emergency
If you are in immediate danger, please contact local emergency services (911 or local equivalent) immediately. Once safe, please contact our 24/7 Trust & Safety team.